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Questions and answers

How to make an order?

Do I have to register?

Forgot Password - What to Do

How to pay?

What is the delivery time?

Where do we deliver the goods?

What if I'm not satisfied with the delivery?

How to make a refund?

What if the product is damaged or defective?



How to make an order?

Make the order by adding the desired item to the shopping cart on the product page and clicking the "Complete shopping" button in the right corner of the page. The page will then take you to the finalisation of the purchase where by completing the required data, you finalize the purchase by clicking the "Pay" button. Certainly, before purchasing, we recommend reading our terms of purchase.



Do I have to register?

You must register for a purchase on our site, but by registering you will make it easier to fill in your purchasing data and save time, you will be able to track all your purchases, you will be notified about all benefits and discounts, and of course your data will never be shared.



Forgot Password - What to Do

Click on the login link, there you will find a forgotten password link, which will send you a new password to your email address with which you can register on our site again.



How to pay?

At uniquetreatments.eu web store you can pay with a payment order (directly in the bank, through internet banking or by credit card) or by credit cards.We accept American Express, Diners, MasterCard, Maestro, Visa and Discover Card Credit Cards. Payments to 12 non-interest installments are possible with Diners and Discovery Card cards, while all other cards offer a 6-non-interest installments. A more detailed description of the payment procedure can be found in our purchase terms.



What is the delivery time?

Delivery is done within deadlines stipulated by HP - Croatian Post Inc. (https://www.posta.hr/rokovi-urucenja-paketa/78)



Where do we deliver the goods?

Delivery is done in all countries where Croatian Post has the possibility of delivery.



What if I'm not satisfied with the delivery?

If you are not satisfied with the delivery, you can return it within 14 days of receiving the goods and we will refund the purchase. Expenses of merchandise return are paid by client.



How to make a refund?

For refund, you must return unused product with original packaging to: Healthy Food jdoo, Strmen 105, 44210 Sunja, R. Croatia .Please email us at info @ uniquetreatments.eu before making a refund, indicating the order number to which the refund relates.Upon receipt of the undamaged product in the original packaging (original packaging containing the item) we will refund you the funds, depending on the payment method. Expenses of merchandise return are paid by client. Please read the details on the Purchase Terms of Service page.



What if the product is damaged or defective?

If you want to return a product that is damaged or defective, please contact us at info@uniquetreatments.eu with a description of the problem.We will send you a claim filing form that you will need to print out and fill out, and send with the receipt and product you want to return. We will arrange return at our expense. After reviewing the returned goods, we will notify you of our further steps.